UX Designer

Data Visualization Intelligence (DVI)

​10/2018 - Present

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The sole artist in a young startup company who handled user experience workflows, enhancement spec work, and all graphical design duties.

• Worked alongside the company president, vice president, and CTO to brainstorm, develop, and fine-tune designs through team meetings, one-on-one discussions, and user interviews.

• Developed and enhanced product specs in accordance with company brand policies, product consistency, and newly discussed enhancements.

• Fulfilled graphic design requests for designing banners, layouts, and infographics for sales, marketing, and conference purposes.

• Provided quality assurance testing for various product aspects, reported bugs, and recorded enhancements for the next design discussion.

• Assisted colleagues in reviewing written documents (user guides, release notes), providing feedback on company materials (website changes, PowerPoint presentations), and offering tech support (file conversions, adobe/design tool usage).

 

 

Consultant

International Business Machines (IBM)

​6/2017 - 9/2018

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Communications and Change Impacts Specialist

The primary author for communications and change impacts for a multi-billion-dollar American airline, which was transitioning into a new warehouse management system.

• Authored weekly email announcements, monthly newsletter articles, and monthly program updates on behalf of the client’s leadership - target audience included 1000+ employees and leadership.

• Researched and recorded Change Impacts by conducting site visits in 5 warehouse locations, hosting meetings with upper management, and interviewing warehouse personnel.

• Developed and experimented with different forms of communications and programs for articles, graphics, videos, and posters.

• Created and conducted surveys in four warehouses to determine the effectiveness of communications; results were analyzed and presented to the client while suggestions were implemented into communications.

 

Warehouse System Tester

Assisted the Test Team by conducting system testing and reporting.

• Conducted numerous tests on the warehouse management program and provided detailed reports on defects and resolutions.

• Aided client testers by helping research and collect enhancement data.

 

Transitional Organizational Change Management (OCM) Lead

Overtook OCM leadership responsibilities when the previous lead rolled off the project ahead of schedule.

• Worked with the client to establish the list of items in need of completion before the project’s end date.

• Hosted meetings to review the progress of OCM activities and discuss methods of improving work efficiency and effectiveness.